Refund policy
Return and Refund Policy
Last Updated: October 12, 2026
At globalimportsllc, we value our customers and strive to provide a clear and dependable shopping experience. If your purchase does not meet your expectations, our 30-day return policy is designed to help you request a return and receive an eligible refund.
This policy explains our return requirements, return procedures, refund processing, and customer support options for purchases made through our website.
1. Return Period
Customers may request a return within 30 days of receiving their order.
To qualify for a standard return, the item must be unused, in its original condition, and returned with its original packaging, accessories, and tags where applicable. Proof of purchase or a valid order number is required.
Products that have been damaged through misuse, modified after delivery, or returned incomplete may not qualify for a standard change-of-mind return, subject to applicable law.
If you receive a defective, damaged, or incorrect item, please contact us for assistance. Your statutory rights remain unaffected.
2. How to Start a Return
To request a return, please follow these steps:
- Email our customer support team at mgm-1000anny@outlook.com within 30 days of receiving your order.
- Include your order number, the product you wish to return, and the reason for your request.
- Wait for our team to review your request and provide return instructions.
- Package the item securely and follow the return instructions provided by our team.
Please obtain confirmation of the return address before shipping any item back. This helps ensure your package can be identified and processed correctly.
Return Address: Our customer support team will confirm the appropriate return address when your return request is approved.
3. Free Returns
globalimportsllc offers free returns for eligible items requested within the 30-day return period.
For approved returns, we will explain how return shipping will be arranged. Eligible customers will not be charged return shipping fees under this policy.
If an item arrives damaged, defective, or incorrect, we will provide an appropriate resolution without charging return shipping costs.
Please contact us before returning an item so we can provide the correct instructions and shipping arrangements.
4. Refund Processing
After your returned item has been received and inspected, we will notify you by email whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 3–7 business days after the refund has been processed for the funds to appear in your account. The exact timing may vary depending on your bank, card issuer, or payment provider.
The refund timeline begins when the refund is processed, not when the return package is shipped.
If your refund has not appeared after this period, please contact mgm-1000anny@outlook.com with your order number so we can help check its status.
Any applicable tax adjustments will be included in the refund where required by law.
5. Damaged, Defective, or Incorrect Items
We want customers to receive the products they ordered in satisfactory condition.
If an item arrives damaged, defective, or different from the product ordered, please contact us at mgm-1000anny@outlook.com as soon as reasonably possible.
Please include:
- Your order number.
- A description of the problem.
- Photographs of the item and packaging, if available.
Our team will review the information and work with you to determine an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, return, or refund.
Customers will not be charged return shipping fees for an item confirmed to have arrived damaged, defective, or incorrectly supplied.
6. Exchanges
If you would prefer an exchange instead of a refund, please contact our customer support team at mgm-1000anny@outlook.com.
Exchanges are subject to product availability and applicable return conditions. If the requested replacement is unavailable, we will explain the available alternatives, which may include a refund for the eligible returned item.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible and include your order number.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed for shipment. Once an order has been dispatched, you may request a return under this policy and applicable law.
If a cancellation is approved and payment has already been collected, any refund due will be issued to the original payment method.
Nothing in this section limits cancellation rights provided by applicable law.
8. Shipping Fees
We offer free standard shipping on orders with a merchandise subtotal greater than US$30, calculated after discounts and before applicable taxes.
Orders that do not meet this threshold may be subject to shipping charges. Any applicable charges will be displayed at checkout before payment is completed.
For returned orders, original shipping charges, if any, will be handled in accordance with the applicable order terms and consumer protection laws.
9. Taxes and Duties
We aim to provide transparent pricing and a straightforward checkout experience.
Applicable sales taxes, VAT, customs duties, or other legally required charges will be handled in accordance with the laws applicable to the transaction.
Customers will not be charged undisclosed additional taxes or fees by globalimportsllc after checkout, except where permitted or required by applicable law.
Where our shipping arrangements provide that import duties or taxes are prepaid or covered by us, customers will not be required to pay those covered charges upon delivery.
Any applicable tax adjustments associated with an approved refund will be handled in accordance with the original transaction and applicable law.
10. Exceptions and Consumer Rights
Certain products may be subject to specific return conditions where these conditions are clearly disclosed before purchase and permitted by applicable law.
Nothing in this policy excludes or restricts your statutory rights concerning defective goods, incorrect orders, or other protections that cannot legally be excluded or restricted.
For customers in the United States, the United Kingdom, and other regions where we sell products, mandatory consumer protection laws will apply where relevant.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
11. Contact Information
If you have questions about returns, refunds, exchanges, or order cancellations, please contact us using the details below.
Store Name: globalimportsllc
Website: https://globalimportsllc.com
Customer Support Email: mgm-1000anny@outlook.com
Please include your order number in your message so our team can identify your purchase and assist you efficiently.
Thank you for shopping with globalimportsllc. We appreciate your trust and are committed to providing clear policies and helpful customer support.